This Privacy Policy explains what personal information loaded collects from Filipino members, why we collect it, how we use and protect it, and what rights you have over your own data. We follow the Philippines' Data Privacy Act of 2012 (Republic Act 10173) and take every reasonable step to keep your information safe and confidential. Please read this page carefully before you register or continue using your account.
Create a Free AccountSection 1 — Information We Collect
When you register for a loaded account, we collect the basic personal details needed to verify your identity and comply with Philippine gaming regulations — including your full name, date of birth, email address, and mobile number. If you make a deposit or request a withdrawal, we also collect the payment details associated with your chosen method, such as your GCash or Maya account reference, so that transactions can be processed correctly and securely. We collect information about how you use the platform — including which pages you visit, what bets or jackpot entries you submit, which voucher codes you redeem, and how you interact with the Rewards section — in order to operate your account accurately and improve the overall experience for Filipino members. When you contact the loaded support team, we keep a record of your message and our response so that follow-up queries can be handled efficiently and your issue is not treated as a new case each time. We may also collect device and browser information — such as your operating system type, screen resolution, and general location (province or city level, not precise GPS) — for fraud prevention and to ensure the platform displays correctly on your device.
Section 2 — How We Use Your Information
Your personal data is used primarily to operate and maintain your loaded account — processing deposits and withdrawals in Philippine pesos, calculating your Rewards points balance, verifying your eligibility for voucher promotions, and ensuring that your betting and jackpot history is accurately recorded. We use your contact details to send you account-related communications such as deposit confirmations, withdrawal updates, and security alerts; we do not send unsolicited marketing messages without your explicit consent, and you may opt out of any optional communications at any time by contacting support. Your data may be shared with regulated payment processors and identity verification partners who assist us in operating the platform, but these third parties are bound by strict data handling agreements and are not permitted to use your information for any purpose beyond the service they provide to loaded. We do not sell, rent, or trade your personal information to any external company for marketing or advertising purposes — your data is not a product at loaded. In limited circumstances, we may be required to share information with Philippine regulatory authorities or law enforcement agencies if compelled by law; in such cases we will notify you where legally permitted to do so.
Section 3 — Security & Data Retention
loaded uses industry-standard encryption protocols to protect data transmitted between your device and the platform — all connections use HTTPS, and sensitive account credentials are stored using one-way hashing so that your actual password is never held in a readable format on our servers. Access to member personal data within the loaded team is strictly limited to staff who need it to perform specific operational tasks, and all internal access is logged and periodically reviewed to detect any unauthorised activity. We retain your personal data for as long as your account is active and for a reasonable period after account closure in order to comply with any applicable financial record-keeping obligations under Philippine law; once the retention period has passed, your data is securely deleted or anonymised. If you believe your loaded account has been accessed without your authorisation, you should change your password immediately and contact the support team using the email address shown in the footer of this page so that we can investigate and, if necessary, temporarily lock your account. Despite our security measures, no online system can guarantee absolute protection — we strongly encourage all Filipino members to use a unique, strong password for their loaded account and to avoid accessing the platform on shared or public devices.
Section 4 — Your Rights & How to Exercise Them
Under the Philippines' Data Privacy Act of 2012 (Republic Act 10173), you have the right to know what personal data loaded holds about you, to request a copy of that data, to correct any inaccurate information, and to object to processing that is not necessary for the operation of your account. If you would like to access or update the personal information linked to your loaded account, the most straightforward way is to log in and edit your profile details directly; for data that cannot be changed from within your account, you may contact the support team and a request will be processed within a reasonable timeframe. You have the right to request the deletion of your personal data — subject to loaded's legal obligation to retain certain financial and identity records — and such requests will be reviewed and actioned in line with the Data Privacy Act's requirements and the timeframe prescribed by the National Privacy Commission. If you have a complaint about how loaded has handled your personal data, you are entitled to raise that complaint with the National Privacy Commission of the Philippines, which regulates data privacy compliance across all organisations operating in the country. For any privacy-related questions or requests that are not covered by the FAQ page, please contact loaded's support team at the email address provided in the footer below, and your enquiry will be acknowledged within two business days.
Section 5 — Cookies & Tracking
loaded uses essential cookies to keep your session active while you are logged in, to remember your language and display preferences, and to ensure that the platform functions correctly across different pages — without these cookies, basic features like staying logged in between pages would not work. We do not use third-party advertising cookies or cross-site tracking technologies that follow you around the internet after you leave the loaded platform; our cookie use is limited to what is strictly necessary for the platform to operate and for us to understand aggregate, anonymised traffic patterns. You can manage or delete cookies through your browser settings at any time; however, disabling essential cookies may affect the functionality of your account, including the ability to log in or complete transactions. On your first visit, or after clearing your browser cookies, you may be presented with a brief notice about our cookie use; continued use of the platform after seeing that notice constitutes acknowledgement of the practices described in this policy. If you have questions about specific cookies used on the platform, you may contact the loaded support team for a plain-language explanation of what each cookie does and why it is set.
The FAQ page covers the most common questions Filipino members ask about accounts, payments, and data. If you are ready to get started, registration is free and takes under three minutes — no app download required. Already a member? Head straight to your account dashboard.